Voila! Your Collaborative Inbox is set up.īenefits of using Google Groups as a Collaborative Inbox Find the option to “Enable additional Google Groups features” and select “Collaborative inbox”.Select “Group settings” from the bottom of the left-hand navigation bar.Log into your Google Groups account at.Once you’ve set up your Google Group, you can proceed with setting up your Collaborative Inbox. Add your members using their email address.Choose your privacy settings then select “Next”.Input your details, including group name, your group email address and your group description.Select the “Create group” button on the top left-hand corner.You’ll need to be a Google Workspace administrator to proceed. To create a Google Groups Collaborative Inbox you must first set up a Google Group.
#FMAIL GROUPS HOW TO#
How to create a Google Groups Collaborative Inbox Your team can easily assign incoming customer enquiries to each other so they can share the burden equally. It has several features that enable your team to work better together, such as the capability to assign tasks to other group members. When a group member replies to the customer enquiry, it will send an email from help Google Collaborative Inbox was specifically designed with teamwork in mind. It doesn’t matter who responds to the customer email as the reply will always come from the shared email address.įor instance, you might give everyone in your support team access to the Collaborative Inbox for help This means that your whole team can now collaborate together on handling customer support enquiries. It enables teams of customer support agents to work together on customer emails, reading and responding to any email that is sent to the shared account. The Google Groups Collaborative Inbox does what it says on the box. What is a Collaborative Inbox in Google Groups? In this post, we’ll discuss what the Collaborative Inbox is, some pros and cons, and an alternative solution.
#FMAIL GROUPS FREE#
Perhaps you’ve heard of the Google Groups Collaborative Inbox? Companies already using Gmail to manage their support emails might feel it’s natural to adopt the Collaborative Inbox, especially as this is a free tool. As your business grows, you may think about upgrading to a more sophisticated tool. What worked previously becomes woefully inadequate and you start shopping around. When you begin to receive more customer emails and your support team expands, things can quickly turn to mayhem.
At the outset of your business, you might be starting off using Gmail to manage the small number of enquiries you get per day. All companies of many sizes and stripes have customer email enquiries that they need to respond to.
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